• Have your computer and UPS turned off.
• Connect the serial cable to the port on the UPS unit and an open serial port on the back of your computer.
• Turn the UPS on and start your computer.
• A message will display stating that new hardware has been found.
• Insert the Plug and Play disk into the floppy drive.
• Follow the on-screen instructions.

• Check to see if your computer has more than one serial port. If it does, shut down your computer and move the cable to the other port.
• Restart your computer.
• If the New Hardware Found message is displayed , insert the Plug and Play disk into the floppy drive and follow the on-screen instructions.

If you are unable to get the New Hardware Found message to come up you will need to install the software manually. To install manually:

• Click on Start.
• Click on Settings.
• Click on Control Panel.
• Double click on Add New Hardware. This will open the Add New Hardware Wizard.
• Click the Next button.
• Click the Next button again. This will allow Windows to search for any Plug and Play devices.
• If it does not find the CPS UPS with PnP Interface, you will need to install the unit manually. If there are other devices listed, select "No the device is not on the list". You will then need to select "No, I wish to select the hardware from a list.
• Windows will then display a list of hardware types.
• Select "Other Devices". This is represented by a yellow question mark. (You may have to use the scroll bar on the right hand side of the list to find the question mark.)
• Click next.
• Windows will ask you for the manufacturer and model of the device that you wish to install. Insert the Plug and Play disk into the floppy drive and click on "Have Disk".
• You will get a message stating that Windows will copy files from A:\.
• Click the "OK" button.
• Windows will find CPS UPS with PnP Interface.
• Click the Next button.
• Click the Next button again.
• Windows will copy the files to your hard drive. (The installation graph will not move, but the files will be copied).
• When it is done, click Finish. Remove the disk from the floppy drive.
• Windows will then display a message stating that you will need to shut down your computer and install a card.
• You do not have to install a card.
• Exit back to the Desktop.
• Restart your computer.

To minimize, click on the "minimize bar" (small bar just under the orange power button.) The PowerPanel Plus display will minimize to the battery icon by the time display in the lower right corner of the screen.

The orange Power button is used only if you wish to disable the software. Although the unit will operate successfully without the software, your computer will not automatically shut down during a power failure.

• Click on Start.
• Select Settings.
• Select Control Panel.
• Double-click on Add/Remove Programs.
• Insert the disk into the floppy drive.
• Click on the Install button.
• Follow the on-screen instructions.
• Once the software is installed, remove the disk from the floppy drive and restart your computer.

Every time you start your computer, PowerPanel® Plus will appear on the screen and disappear within seconds. This is the normal operation of the program. It minimizes itself and appears as a battery icon in the lower right corner of your screen next to the time display. Click on the battery icon to bring the PowerPanel Plus display up on your screen.

To minimize, click on the "minimize bar" (small bar just under the orange power button.) The PowerPanel® Plus display will minimize to the battery icon by the time display in the lower right corner of the screen.

The orange Power button is used only if you wish to disable the software. Although the unit will operate successfully without the software, your computer will not automatically shut down during a power failure.

• Click Start.
• Click Settings.
• Click on Control Panel.
• Double Click on the UPS icon.
• Remove the check mark next to "UPS is installed on".
• Click OK
• You will get a message stating that the UPS is in an unknown state. Acknowledge the message and then exit to the desktop.

• Have your computer and UPS turned off.
• Connect the serial cable to the port on the UPS unit and an open serial port on the back of your computer.
• Turn the UPS on and start your computer.
• Click Start.
• Click Run.
• Insert the disk into the floppy drive.
• Type in A:\Setup.
• Click OK.
• If you are installing PowerPanel Plus, you will be asked if you want to install PowerPanel plus. Answer yes.
• The install shield wizard will start.
• The welcome to PowerPanel/PowerPanel Plus Setup Program will appear. Click Next.
• The next screen will say, "Setup will install PowerPanel/PowerPanel Plus in the following folder. Click Next.
• The install bar will show the installation progress.
• When it is finished installing, it will ask you if you want to restart your computer.
• Remove the disk from the floppy drive.
• Click Finish.
• Restart your computer.

The most common reasons the software is not communicating are:

• The serial cable is not connected.
• The serial cable is connected to the wrong port.
• The software is set to the wrong port.
• The software has been loaded more than once.
• The COM port is not active or it has a conflict.

TROUBLESHOOTING

• Check that the cable is securely connected to the UPS unit and the serial port on the back of the computer.
• Check to see if there is more than one port on the back of the computer.
• Once cable connections have been tested, click on the battery icon to bring up the PowerPanel Plus display.
• Click on the Setup button.
• Look for the "UPS is installed on" (see picture). This shows the port that is currently in use.

• Click the arrow button next to the box to open the COM port menu.
• Change the port to COM 1.
• Click the OK button.
• If this is the correct port the display will light up (see picture).
• If the display does not light up, try each port until you find the correct one.
  
  

If the software and unit are set up correctly, your display should look like this:

If you are still unable to get communication active:

• Check the back of the computer for another serial port. If there is, move the cable and try the steps listed above.
• Check the system tray (near the time display in the lower right corner of the screen.) If two battery icons are showing, the software has been installed twice.
• To remove the second install, follow the directions in FAQ 7.
• Continue troubleshooting the communications port settings.

If you are still unable to establish communications, please contact tech support.

• Click Start.
• Click Settings.
• Click on Control Panel.
• Double Click on the UPS icon.
• The first line will read, "Uninterruptible Power Supply is installed on". If the box to the left of this line is checked, remove the check.
• You will receive a message that says, " UPS service is in an unknown state". Click ok.
• Reboot your computer

• Click on the battery icon to open the PowerPanel Plus display.
• Click the orange power button to halt the program.
• Click on Start.
• Click on Settings.
• Click on Control Panel.
• Double-click on System.
• Click the Device Manager Tab.
• Look for either the UPS symbol (gray diamond) , Battery (gray diamond), or Other Devices (yellow question mark).
• Open the appropriate symbol (click on the plus sign).
• Select CPS UPS with PnP Interface and then click on Remove.
• Follow the on-screen instructions.
• Exit the device manager and then double-click "Add/Remove Programs" (located in the control panel).
• Look for PowerPanel Plus.
• If it is listed:
‧ select it and then click on remove.
‧ Follow the on-screen instructions.

• If it is not listed:
‧ Exit back to the Desktop.
‧ Double-click on My Computer.
‧ Double-click on your C (primary) drive.
‧ Delete the CyberPwr folder (it may already be deleted).
‧ Delete the P99Temp folder.

• Click the battery icon to open the PowerPanel P display.
• Click the orange power button to halt the program.
• Click on Start.
• Click on Settings.
• Click on Control Panel.
• Double-click on Add/Remove Programs.
• Select PowerPanel Pus and click remove.

Directions to configure the OSX UPS manager in the Energy Saver control panel.

• With the computer and the UPS off, connect the USB cable that was included with the unit to an available USB port on the computer.
• Turn the UPS on and start the computer.
• Once the computer has started, open system preferences.
• In system preferences click on Energy Saver.
• Choose Settings for UPS and adjust the runtime settings to your preference.